Delete your Sous-e account
 

Sous-e is published by Harish Chandran. This page explains how to delete your account and what happens to your data.
 

Delete from inside the app

Open Sous-e and go to Settings → Manage Account → Delete Account. You will be asked to type "delete" to confirm. Your account is removed straight away and you are signed out.

Request deletion by email

If you cannot reach the app — for example you have changed phone or already uninstalled it — email info@panopius.com from the address linked to your account, with the subject "Delete my account". We will confirm your request and complete the deletion within 30 days.

What is deleted

• Your account and the sign-in record linked to it (Google or Apple)

• Your cooking profile: name, dietary preference, allergens, cuisine preferences, household size and profile picture

• Your subscription record

• Everything stored on your device: saved recipes, meal plans, grocery lists, preferences and cooking history

What we keep, and why

• Purchase and subscription records, including the transaction identifiers and the account they were made under. Kept for [X] years because tax and accounting law requires us to retain records of sales, and because refunds and chargebacks can be raised after an account closes.

• Support messages you sent us, kept for [X] years so we can deal with any dispute or refund relating to that correspondence.

• Recipe ratings and comments you submitted in the app. These remain associated with an internal account identifier rather than your name or email address.

We do not sell personal data, and we do not use it for advertising.

Deleting the app is not the same as cancelling

Removing Sous-e from your device, and deleting your account, do not cancel a paid subscription — that is held by Google Play, not by us. Cancel it in the Play Store under Payments & subscriptions → Subscriptions. On iPhone, cancel it in Settings → your name → Subscriptions.

Contact

info@panopius.com