Privacy Policy

Sous-e

Last updated: August 2026

This Privacy Policy explains what information the Sous-e mobile application ("Sous-e", "the App", "we", "us") collects, why we collect it, who else can see it, how long we keep it, and how you can have it deleted.

We have written it in plain language on purpose. If anything here is unclear, please contact us using the details at the end of this document.

App: Sous-e

Published by: Harish Chandran

Contact: info@panopius.com

1. Summary

We store your account details and your cooking profile so your settings follow you to a new device or a reinstall.
Your cooking profile includes dietary preference and allergens. We treat this as sensitive information. It exists so the App can keep those ingredients out of what it recommends to you.
We never receive or store your card, UPI or bank details. All payments are handled by Apple.
We never sell your personal data, and we never share it with advertisers.
You can delete your account from inside the App at any time.

2. Information we collect

2.1 Account information

Collected when you create an account or sign in.

Data & Purpose:

Email address - To identify your account and let you sign back in
Display name - To personalize the App
Sign-in method (email, Google or Apple) - To authenticate you
Account creation date - To operate and support your account
Device platform (iOS or Android) - To provide support and diagnose issues
App Store country - To show correct pricing and currency

2.2 Cooking profile

Collected during onboarding and whenever you change your settings.

Data & Purpose:

Your name - Personalizing the App
Dietary preference (vegetarian, non-vegetarian, vegan) - Filtering recipe recommendations
Allergens (for example dairy, gluten, nuts, shellfish) - Excluding ingredients from recommendations
Cuisine preferences - Tailoring recipe suggestions
Household size - Scaling recipe quantities
Skill level - Adjusting guidance and pacing
App language - Displaying the App in your language

About dietary and allergen information. We understand this is health-related and we treat it accordingly. It is used for one purpose only — so that recipes and suggestions respect your restrictions. It is never sold, never shared with advertisers, and never used to build a profile of you for any purpose other than operating the App.

Please note allergen filtering is a convenience feature and not a medical safeguard. Always check ingredient labels yourself before cooking or eating.

2.3 Subscription and purchase information

Data & Purpose:

Subscription plan, status, renewal or expiry date - Providing access to premium features
Record of each purchase: plan, product identifier, amount, currency, store country, date - Supporting your account, handling refunds, and meeting tax and accounting obligations

We never see your payment details. Purchases are processed entirely by Apple through the App Store. We are told only that a purchase succeeded and which product it was. We do not receive or store your card number, UPI ID, or bank details at any time.

2.4 Content you choose to send us

Data & Purpose:

Recipe ratings and any written feedback after cooking - Improving recipes and the App
Support tickets: your name, category, subject and message - Answering your question

This information is collected only when you actively choose to submit it.

2.5 Usage analytics

We use Google Firebase Analytics to understand which screens and features are used, where people encounter difficulty, and whether purchases complete successfully. This tells us how the App is used, not who you are. We do not use analytics to build advertising profiles, and we do not run third-party advertising in the App.

2.6 Location — accessed on your device, never sent to us

If you grant location permission, the App uses your approximate location on your device only, to work out which city you are in so that grocery price estimates are realistic for your area.

Your coordinates are converted to a city name on the device. Only that city name is saved, and it is saved in the App's storage on your iPhone or iPad. Neither your coordinates nor your city are transmitted to us, stored on our servers, or shared with anyone.

Location permission is optional. If you decline it, the App continues to work and uses default price estimates instead.

2.7 What we do not collect

Your location — see 2.6: it is used on your device and never reaches us
Your contacts, photo library, calendar or microphone recordings for tracking purposes
Your payment card, UPI or bank details
Your profile photo — if you set one, it stays on your device and is never uploaded

3. Who else can access your information

We do not sell your personal data.
We share it only with the service providers needed to run the App:
ProviderWhat they processWhy
Google (Firebase Authentication, Cloud Firestore, Firebase Analytics)Account details, cooking profile, subscription and purchase records, feedback, support tickets, usage analyticsHosting our database, authenticating sign-in, and providing analytics
Apple (App Store, StoreKit)Purchase transactionsProcessing payments and subscriptions
EmailJSSupport ticket contents you submit (name, category, subject, message)Delivering your support request to our support inbox
These providers process data on our behalf under their own terms and security controls. Their infrastructure may be located outside your country, including in the United States, so your information may be transferred and stored internationally.
We may also disclose information where we are legally required to do so, or where it is necessary to protect our rights or the safety of users.

4. How long we keep your information

We keep your account details and cooking profile for as long as your account exists.

If you delete your account, your account record and the cooking profile stored with it — including your dietary preference and allergens — are permanently removed.

Two categories are retained after account deletion, and we want to be clear about them:

Purchase records, because we are required to retain transaction records for tax, accounting and refund purposes.
Support tickets and recipe feedback, because a support conversation cannot be meaningfully handled with its contents removed, and feedback is used in aggregate to improve recipes.

If you would like these removed as well, contact us and we will act on your request to the extent the law permits.

5. Your choices and rights

View or change your information. Every part of your cooking profile can be edited at any time in the App under Settings.
Delete your account. Available inside the App. This permanently removes your account record and cooking profile, as described in section 4.
Request a copy of your data. Contact us and we will provide it.
Ask questions or object. Contact us at any time.

Depending on where you live, you may have additional rights under laws such as India's Digital Personal Data Protection Act, 2023, or the EU/UK General Data Protection Regulation — including rights of access, correction, erasure, and the right to complain to a data protection authority. We honor these requests regardless of where you are.

6. Security

Your data is transmitted over encrypted connections and stored in Google Firebase, with access restricted to your authenticated account. Access to our administrative tools is limited to authorized personnel.

No system can be guaranteed completely secure, but we take reasonable and appropriate measures to protect your information.

7. Children

Sous-e is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. Changes to this policy

If we change how we handle your information, we will update this policy and revise the "Last updated" date above. Significant changes will also be communicated within the App.

9. Contact us

Questions, requests, or complaints about this policy or your data:

Email: info@panopius.com

In the App: Settings → Help & Support

Privacy Policy Sous-e

Last updated: August 2026

This Privacy Policy explains what information the Sous-e mobile application ("Sous-e", "the App", "we", "us") collects, why we collect it, who else can see it, how long we keep it, and how you can have it deleted.

We have written it in plain language on purpose. If anything here is unclear, please contact us using the details at the end of this document.

App: Sous-e

Published by: Harish Chandran

Contact: info@panopius.com

1. Summary

We store your account details and your cooking profile so your settings follow you to a new device or a reinstall.

Your cooking profile includes dietary preference and allergens. We treat this as sensitive information. It exists so the App can keep those ingredients out of what it recommends to you.

We never receive or store your card, UPI or bank details. All payments are handled by Apple.

We never sell your personal data, and we never share it with advertisers.

You can delete your account from inside the App at any time.

2. Information we collect

2.1 Account information

Collected when you create an account or sign in.

Data & Purpose:

Email address - To identify your account and let you sign back in

Display name - To personalize the App

Sign-in method (email, Google or Apple) - To authenticate you

Account creation date - To operate and support your account

Device platform (iOS or Android) - To provide support and diagnose issues

App Store country - To show correct pricing and currency

2.2 Cooking profile

Collected during onboarding and whenever you change your settings.

Data & Purpose:

Your name - Personalizing the App

Dietary preference (vegetarian, non-vegetarian, vegan) - Filtering recipe recommendations

Allergens (for example dairy, gluten, nuts, shellfish) - Excluding ingredients from recommendations

Cuisine preferences - Tailoring recipe suggestions

Household size - Scaling recipe quantities

Skill level - Adjusting guidance and pacing

App language - Displaying the App in your language

Please note allergen filtering is a convenience feature and not a medical safeguard. Always check ingredient labels yourself before cooking or eating.

2.3 Subscription and purchase information

Data & Purpose:

Subscription plan, status, renewal or expiry date - Providing access to premium features

Record of each purchase: plan, product identifier, amount, currency, store country, date - Supporting your account, handling refunds, and meeting tax and accounting obligations

We never see your payment details. Purchases are processed entirely by Apple through the App Store. We are told only that a purchase succeeded and which product it was. We do not receive or store your card number, UPI ID, or bank details at any time.

2.4 Content you choose to send us

Data & Purpose:

Recipe ratings and any written feedback after cooking - Improving recipes and the App

Support tickets: your name, category, subject and message - Answering your question

This information is collected only when you actively choose to submit it.

2.5 Usage analytics

2.6 Location — accessed on your device, never sent to us

2.7 What we do not collect

Your location — see 2.6: it is used on your device and never reaches us

Your contacts, photo library, calendar or microphone recordings for tracking purposes

Your payment card, UPI or bank details

Your profile photo — if you set one, it stays on your device and is never uploaded

3. Who else can access your information

We do not sell your personal data.

We share it only with the service providers needed to run the App:

ProviderWhat they processWhy

Google (Firebase Authentication, Cloud Firestore, Firebase Analytics)Account details, cooking profile, subscription and purchase records, feedback, support tickets, usage analyticsHosting our database, authenticating sign-in, and providing analytics

Apple (App Store, StoreKit)Purchase transactionsProcessing payments and subscriptions

EmailJSSupport ticket contents you submit (name, category, subject, message)Delivering your support request to our support inbox

These providers process data on our behalf under their own terms and security controls. Their infrastructure may be located outside your country, including in the United States, so your information may be transferred and stored internationally.

We may also disclose information where we are legally required to do so, or where it is necessary to protect our rights or the safety of users.

4. How long we keep your information

We keep your account details and cooking profile for as long as your account exists.

If you delete your account, your account record and the cooking profile stored with it — including your dietary preference and allergens — are permanently removed.

Two categories are retained after account deletion, and we want to be clear about them:

Purchase records, because we are required to retain transaction records for tax, accounting and refund purposes.

Support tickets and recipe feedback, because a support conversation cannot be meaningfully handled with its contents removed, and feedback is used in aggregate to improve recipes.

If you would like these removed as well, contact us and we will act on your request to the extent the law permits.

5. Your choices and rights

View or change your information. Every part of your cooking profile can be edited at any time in the App under Settings.

Delete your account. Available inside the App. This permanently removes your account record and cooking profile, as described in section 4.

Request a copy of your data. Contact us and we will provide it.

Ask questions or object. Contact us at any time.

6. Security

Your data is transmitted over encrypted connections and stored in Google Firebase, with access restricted to your authenticated account. Access to our administrative tools is limited to authorized personnel.

No system can be guaranteed completely secure, but we take reasonable and appropriate measures to protect your information.

7. Children

Sous-e is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. Changes to this policy

If we change how we handle your information, we will update this policy and revise the "Last updated" date above. Significant changes will also be communicated within the App.

9. Contact us

Privacy Policy

Sous-e

Email: info@panopius.com

In the App: Settings → Help & Support